FAQs

What currency are the prices on the site?
All prices on our website are displayed in US Dollars (USD).

When will my order be processed?
Orders are processed within 1–3 business days after payment confirmation.

When will my order be shipped and delivered?
Once processed, orders are shipped via international suppliers.
Estimated delivery time is 14–21 business days depending on the destination.

Do you ship to the United States?
Yes. We ship to the United States.
Orders are fulfilled through international (overseas) suppliers as part of our dropshipping model.

Do you offer free shipping?
Yes, we offer free shipping on all eligible orders.

Will I have to pay customs or import fees?
Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

Can I return my order?
Yes. Returns are accepted within 14 days of delivery.
Items must be unused, in their original packaging, and proof of purchase is required.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Can I cancel my order?
Orders can be canceled before they are shipped.
Once an order has been shipped, it cannot be canceled and must follow the return process.

What if I entered an incorrect shipping address?
Customers are responsible for providing accurate shipping information.
Please contact us immediately at info@foxes-group.net.
Address changes can only be made within 24 hours of placing the order.

How can I contact customer support?
For any questions or assistance, please contact us at info@foxes-group.net.